Shipping policy
Free Standard Shipping
Enjoy complimentary standard shipping on all Australian orders over $99.
Orders under $99 are charged a flat $12.95 for standard shipping.
All orders include tracking, so you can follow your order from dispatch to delivery.
Delivery Times
| Shipping | Carrier | Estimated delivery |
|---|---|---|
| Standard | Australia Post | 3–7 business days from dispatch |
| Express | Australia Post Express | 1–3 business days within the Express Post network |
Express shipping is available as a paid upgrade at checkout.
Delivery times may vary depending on your location. Regional and remote areas can take longer, particularly during busy periods, public holidays or unexpected postal disruptions.
Processing Your Order
Orders are processed Monday to Friday, excluding Victorian and national public holidays.
Please allow 1–3 business days for your order to be processed after confirmation.
Once your order has been dispatched, you'll receive your tracking details by email.
Delivery Address
Please check your delivery details carefully before placing your order. Once a parcel has been dispatched, we're unable to redirect it.
If your parcel is returned to us because the delivery address was incorrect or incomplete, we'll arrange to resend it once you've confirmed the correct address. Additional delivery charges may apply.
International Shipping
We currently ship within Australia only.
We'll update this page when international shipping becomes available.
Returns
For change-of-mind returns and our 60-Day Money-Back Guarantee, please see our Returns & Refunds Policy.
Contact
For shipping questions, contact us at hello@aeneti.com.