Shipping policy
aeneti.com
Domestic Shipping — Australia
Free Standard Shipping on Orders $89+
All Australian orders totalling $89 AUD or more (after any discounts) qualify for complimentary standard shipping.
- Carrier: Australia Post
- Estimated delivery: 3–7 business days
- Tracking included
- Applied automatically at checkout — no code required
Standard Shipping on Orders Under $89
A flat-rate shipping fee applies to orders below the free shipping threshold.
- Carrier: Australia Post
- Cost: calculated at checkout based on delivery location
- Estimated delivery: 3–7 business days
- Tracking included
Express Shipping
Express delivery is available as an optional upgrade on all orders.
- Carrier: Australia Post Express
- Estimated delivery: 1–3 business days
- Additional cost calculated at checkout
Order Processing
Orders are processed on business days (Monday to Friday, excluding Australian public holidays).
- Processing time: 1–2 business days from order confirmation
- Orders placed on weekends or public holidays are processed the next business day
- You will receive a shipping confirmation email with tracking details once your order has been dispatched
Delivery Areas
We ship to all Australian states and territories.
| Area | Estimated delivery |
|---|---|
| Metropolitan | 3–5 business days |
| Regional | 5–7 business days |
| Remote | 7–10 business days |
Delivery timeframes are estimates only. aéneti is not responsible for delays caused by Australia Post or circumstances outside our control, including natural disasters or industrial action — though we will work with you to resolve any delivery issue.
Delivery Address
Please ensure your delivery address is accurate at the time of purchase. Once an order has been dispatched, we cannot redirect it.
- We ship to residential and business addresses
- PO Box delivery is available via Australia Post
- If no one is available to receive your order, Australia Post will leave a card and hold the parcel at your local post office for collection
Damaged or Lost Parcels
If your order arrives damaged or does not arrive within the estimated delivery window, contact us at hello@aeneti.com within 14 days of your expected delivery date. Please retain all original packaging if your order arrives damaged — this may be required for an Australia Post claim.
Nothing in this policy limits your rights under the Australian Consumer Law.
International Shipping
International shipping is not available at this time. We will update this policy when it becomes available.
Contact
hello@aeneti.com · aeneti.com · We aim to respond within 2 business days.