Privacy policy
aeneti.com · Last updated: June 2026
aéneti is a registered business name of an Australian sole trader (ABN 55 706 413 816). We operate aeneti.com to sell the aéneti Flow and related products directly to customers.
This Privacy Policy describes how we collect, use, disclose, and store your personal information when you visit our website, place an order, or communicate with us. It also sets out your rights and how to exercise them.
Please read this policy carefully. By using this website, you acknowledge that you have read and understood it.
If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
Personal Information We Collect
"Personal information" means information that identifies you or that can reasonably be linked to you.
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number, delivery address, billing address.
- Financial information — payment card details, transaction details, and payment confirmation. We do not store full card numbers; payment processing is handled by third-party providers.
- Account information — username, password, and account preferences, if you create an account.
- Transaction information — items you view, add to cart, purchase, or return, and your order history.
- Communications — the content of emails or messages you send us, including customer support enquiries.
- Device and usage information — IP address, browser type, device identifiers, and how you navigate our website. This information is collected automatically via cookies and similar technologies.
How We Collect It
We collect personal information:
- Directly from you — when you create an account, place an order, contact us, or sign up for our waitlist or marketing communications.
- Automatically — when you visit our website, via cookies and tracking technologies operated by us or our service providers.
- From service providers and partners — when they collect or process your information on our behalf to provide services such as payment processing, email delivery, and website analytics.
How We Use Your Personal Information
We use your personal information to:
- Fulfil your order — process payment, arrange shipping, manage returns, and communicate with you about your purchase.
- Maintain your account — create and manage your customer account if you choose to register one.
- Provide customer support — respond to your enquiries and resolve any issues.
- Send marketing communications — if you have opted in, we may send you promotional emails about our products, offers, and updates. You may unsubscribe at any time via the link in any marketing email. We will not add you to a marketing list without your consent.
- Improve our website and products — analyse how customers use our website to improve the shopping experience.
- Prevent fraud and ensure security — detect and investigate suspicious or unlawful activity.
- Comply with legal obligations — respond to lawful requests from regulatory authorities or courts.
Cookies and Tracking
Our website uses cookies and similar technologies to operate effectively, remember your preferences, and understand how visitors use the site. Some cookies are set by third-party service providers, including Shopify and our analytics and advertising partners.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
How We Disclose Personal Information
We may share your personal information with third parties in the following circumstances:
- Shopify — our website is hosted and powered by Shopify. Information you submit is transmitted to and processed by Shopify as part of providing the platform. See Shopify's Privacy Policy at shopify.com/legal/privacy.
- Payment providers — PayPal, Afterpay, Shop Pay, Apple Pay, and card processors receive payment information to process your transactions. Each operates under its own privacy policy.
- Email marketing — we use Omnisend to manage and send marketing and transactional emails. Your email address and order data may be processed by Omnisend in accordance with their privacy policy.
- Analytics and advertising partners — we may share de-identified or aggregated usage data with analytics providers to understand website traffic and improve our advertising.
- Logistics and fulfilment — if we engage a third-party logistics provider in future, your name and delivery address will be shared as required to fulfil your order.
- Legal and regulatory — we may disclose information where required by law, court order, or a regulatory authority, or to protect the rights and safety of aéneti or others.
- Business transfers — if the aéneti business is sold or transferred, your personal information may be transferred as part of that transaction. We will notify you in advance if this occurs.
We do not sell your personal information to third parties.
Overseas Disclosure
Some of our service providers store and process personal information outside Australia. By using this website, you acknowledge that your information may be transferred to, stored in, or processed in countries including:
- United States — Shopify (platform and data infrastructure), PayPal, Omnisend, and Apple Pay operate servers in the US and other jurisdictions.
- Global — Afterpay and Shop Pay may process data across multiple countries.
Before disclosing your personal information to overseas recipients, aéneti takes reasonable steps to ensure those recipients handle it in a manner consistent with the Australian Privacy Principles. However, once disclosed to an overseas recipient, aéneti may no longer be accountable for how that recipient handles your information. You may have rights under the law of the relevant country to access your information held by that recipient.
Children's Privacy
This website is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided personal information to us, contact us at hello@aeneti.com and we will delete it promptly.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website operates over HTTPS and payment processing is handled by PCI-DSS-compliant third-party providers.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
Retention
We retain your personal information for as long as necessary to:
- maintain your account and fulfil ongoing service obligations;
- comply with our legal obligations, including tax and record-keeping requirements; and
- resolve disputes and enforce our agreements.
When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete personal information.
- Request deletion of your personal information, subject to our legal and contractual obligations.
- Opt out of marketing at any time by using the unsubscribe link in any email or by contacting us.
To exercise any of these rights, contact us at hello@aeneti.com. We will respond within 30 days. We may need to verify your identity before processing your request.
For rights relating to personal information processed directly by Shopify, visit the Shopify Privacy Portal at privacy.shopify.com.
Complaints
If you have a complaint about how we have handled your personal information, please contact us first at hello@aeneti.com. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this website and update the "Last updated" date. For material changes, we will notify registered account holders by email where practicable.
Contact
For any privacy enquiries, please contact us at hello@aeneti.com. We aim to respond within 2 business days.