Returns and Warranty Policy

At aéneti, we stand behind the quality of everything we make. This policy sets out your rights and our obligations when something goes wrong with your purchase.

 

Change-of-Mind Returns

We do not accept returns or exchanges for change-of-mind purchases. We encourage you to review all product information carefully before purchasing. We would love to help if you have questions prior to buying so please contact us at hello@aeneti.com.

 

Faulty or Defective Products

If your product arrives faulty, damaged, or defective, we will make it right. To be eligible:

–    Contact us within 30 days of receiving your order

–    Email hello@aeneti.com with your order number and a clear description of the fault

–    Include photos or a short video demonstrating the issue

Once your claim is assessed and approved:

–    We will arrange and cover the cost of return shipping

–    A replacement unit will be dispatched to you at no cost

–    If a replacement is unavailable, a full refund will be issued to your original payment method

 

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

 

How to Make a Claim

Email us at hello@aeneti.com with the subject line 'Product Issue – [Your Order Number]'. Include the following:

–    Your full name and order number

–    A description of the issue

–    Photos or video of the fault

We aim to respond to all claims within 2 business days.

 

Frequently Asked Questions

Yes, when you create an account, you can securely save shipping addresses and payment methods for convenient reordering.

We take your privacy seriously and use industry-standard security measures. Review our privacy policy for complete details on how we protect your data.

No, you can check out as a guest. However, creating an account allows you to track orders easily and save your preferences for faster future purchases.

Gift options may be available at checkout. Contact us for special gift packaging requests.

Contact us immediately if you need to modify your order. We'll do our best to accommodate changes before the item ships.

Yes, all transactions are encrypted and processed through Shopify's secure payment system, ensuring your information is protected.

We accept all major credit cards, debit cards, PayPal, and Shop Pay for fast, secure checkout.

Refunds are processed within 5-7 business days after we receive your returned item. The funds will appear in your account based on your bank's processing time.

For hygiene and safety reasons, we cannot accept returns of opened or used intimate care products unless they are defective.

Contact our customer service team with your order number, and we'll guide you through the simple return or exchange process.

We accept returns of unopened, unused products within 30 days of delivery. Please review our full return policy for complete details.

Absolutely. You'll receive a tracking number via email once your order ships, allowing you to monitor its progress.

Yes, express shipping is available at checkout for faster delivery to most locations.

Australian orders typically arrive within 5-7 business days. International shipping times vary by location and will be displayed at checkout.

We currently ship to Australia and select international markets. Check our shipping page for the complete list of available countries.

Yes, all our products are made from premium, body-safe, BPA-free materials that are gentle and safe for intimate use.

With proper care, our bidets can last for years. Replace if you notice any cracks, leaks, or material degradation.

Use clean tap water or filtered water. Avoid using soapy water or harsh chemicals inside the reservoir.

Rinse thoroughly with clean water after each use and allow to air dry. Deep clean weekly with mild soap and water, ensuring all components are completely dry before storage.

Yes, you can fill the bidet with lukewarm water for added comfort. Avoid very hot water to protect the materials.

Our portable models typically hold between 300-500ml, providing ample capacity for thorough cleansing.

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Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

Yes, we ship to most countries worldwide. International shipping times vary by location, typically 10-21 business days. Customs duties may apply depending on your country.

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused and in original packaging. Simply contact our customer service team to initiate a return.

To exchange a product, please contact our customer service team with your order number and the item you'd like to exchange. We'll arrange a replacement at no additional cost if the item is defective.

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Frequently Asked Questions

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Product & Usage

Fill the reservoir with clean water, position comfortably, and gently squeeze or activate the spray mechanism. Start with gentle pressure until you find your preferred setting.

Portable models are manual, compact, and perfect for travel, while electric models offer adjustable pressure settings and rechargeable convenience for home or extended trips.

Yes, our bidets are specifically designed for safe, gentle cleansing during menstruation. The water-based cleaning is hygienic and refreshing.