aéneti Flow — Feel Fresh, Wherever the Day Takes You

Yes, when you create an account, you can securely save shipping addresses and payment methods for convenient reordering.

We take your privacy seriously and use industry-standard security measures. Review our privacy policy for complete details on how we protect your data.

No, you can check out as a guest. However, creating an account allows you to track orders easily and save your preferences for faster future purchases.

Gift options may be available at checkout. Contact us for special gift packaging requests.

Contact us immediately if you need to modify your order. We'll do our best to accommodate changes before the item ships.

Yes, all transactions are encrypted and processed through Shopify's secure payment system, ensuring your information is protected.

We accept all major credit cards, debit cards, PayPal, and Shop Pay for fast, secure checkout.

Refunds are processed within 5-7 business days after we receive your returned item. The funds will appear in your account based on your bank's processing time.

For hygiene and safety reasons, we cannot accept returns of opened or used intimate care products unless they are defective.

Contact our customer service team with your order number, and we'll guide you through the simple return or exchange process.

We accept returns of unopened, unused products within 30 days of delivery. Please review our full return policy for complete details.

Absolutely. You'll receive a tracking number via email once your order ships, allowing you to monitor its progress.

Yes, express shipping is available at checkout for faster delivery to most locations.

Australian orders typically arrive within 5-7 business days. International shipping times vary by location and will be displayed at checkout.

We currently ship to Australia and select international markets. Check our shipping page for the complete list of available countries.

Yes, all our products are made from premium, body-safe, BPA-free materials that are gentle and safe for intimate use.

With proper care, our bidets can last for years. Replace if you notice any cracks, leaks, or material degradation.

Use clean tap water or filtered water. Avoid using soapy water or harsh chemicals inside the reservoir.

Rinse thoroughly with clean water after each use and allow to air dry. Deep clean weekly with mild soap and water, ensuring all components are completely dry before storage.

Yes, you can fill the bidet with lukewarm water for added comfort. Avoid very hot water to protect the materials.

Our portable models typically hold between 300-500ml, providing ample capacity for thorough cleansing.

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

Yes, we ship to most countries worldwide. International shipping times vary by location, typically 10-21 business days. Customs duties may apply depending on your country.

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused and in original packaging. Simply contact our customer service team to initiate a return.

To exchange a product, please contact our customer service team with your order number and the item you'd like to exchange. We'll arrange a replacement at no additional cost if the item is defective.